Steinway Service for Touch and Tone

The design of a piano defines its character - the successful regulation of touch and tone enables a pianist to develop its range of personality. In this fast-paced class, Kent will discuss the most beneficial tone and action adjustments that maximize the performance dynamics of a grand plus tips and techniques to bring out the best in the Steinway grand piano.

Steinway Action Rebuilding

Kent will discuss the current parts production and the recommended applications for maximizing repairs utilizing Steinway parts. Interchangeability, geometry, and comparisons of Hamburg parts and New York parts will be examined. Customers want the assurance of genuine Steinway parts in their pianos that are repaired or rebuilt. Don't miss this chance to gain valuable information that will add to the quality and value of the repairs and restorations you perform.

return to class descriptions page

Bio: Kent Webb

Kent Webb is the Manager of Service Administration for Steinway and Sons, New York. In his position at Steinway and Sons, Kent oversees the warranty and service of Steinway and Sons, Boston, and Essex pianos for North and South America. He also manages the parts department operation and other service related duties in the Customer Service Department. Kent Webb has been involved in the piano industry for over 20 years as a concert technician, re-builder, and manufacturer’s technical services manager.